Shipping & Returns
PROCESSING AND HANDLING TIME:
After placing an order on our website, please allow 24-48 hours (1-2 business days) for your order to be processed and ready for shipment.
As soon as the package is ready to be shipped we will provide you with a tracking number. If for some reason you receive confirmation that your order is going to be shipped without a tracking number please contact us immediately at Shipping@ShopOGCJ.com
To read more in regards for the policies and to track your package via USPS please visit www.usps.com
We are currently only using USPS: Priority Mail or Express Mail services.
Priority Mail: Usually takes 5-7 business days to arrive to your appointed destination after your order is shipped from our facility.
Express Mail: Ensures overnight delivery 1-2 business day(s) after your order is shipped from our facility.
If you would like to use express overnight please order before 3:00PM EST.
EXCHANGES & RETURN
If you are not satisfied with your purchase(s) The OGCJ Family will try our best to accompany you with any and all exchanges and returns.
If you have purchased a product from www.ShopOGCJ.com, you are able to exchange it for a different size, style, or color. You have 7 days from when you received your order to make an exchange or return. (i.e. if your order was delivered on the 10th then you have until the 17th to contact us in regards to making an exchange or return).
If you need a product exchanged or returned please call us at (908)-499-8997 or e-mail us at ContactUs@ShopOGCJ.com with your:
Exchanging or Returning:
We will then contact you with confirmation and a R/A number if no further questions are needed. Please mark the R/A number outside of the box.
After doing so, please allow 7-10 business days from when it is delivered for your exchange/return to be processed.
Customers are completely responsible for the payment of shipping fees when returns and exchanges are requested. However, if it is a production problem The OGCJ Family will take care of it.
We reserve the right to refuse a exchange/return if the items have any signs of wear, alterations, misuse or damage.
If there is an unfortunate time where we did not ship you the product(s) that was stated on your invoice, please let us know immediately. If this happens we not only apologize in advance, but we will take full responsibility and reimburse you for the shipping fees.
Please make sure that all exchanges and returns are to be shipped via insured traceable mail in a secure package to the address below (We are not liable for packages lost in transit; please have a tracking number for your reference and proof).
Believe 23 LLC
1306 Liberty Ave.
Union, NJ 07083